FAQ

Do I need a regular driver's license or a special permit?

No. TomRide ATVs are designed for children, so a driver’s license is not required.

The recommended age for riding TomRide ATVs is 5 and up.

You are welcome to visit our authorized dealer locations or company offices with your child to choose the best model for them.

Yes! We recommend using appropriate protective gear for riding, such as a helmet, riding apparel, and closed-toe shoes.

Yes. It can be ridden on dirt and gravel roads. However, you should avoid beach sand, and riding on public roads is strictly prohibited.

TomRide ATVs are equipped with Lead-Acid gel batteries, and certain models also feature Lithium batteries.

Riding time varies depending on the rider’s weight, ATV speed, terrain, and battery condition.
Lead-Acid gel batteries: between 12 and 25 km.
TomRide Lithium batteries: between 30 and 55 km.

Yes. Every ATV comes with a “safety key” that allows you to limit the speed according to the rider’s skill level. Please keep this key out of reach of children.

Absolutely! This is a family hobby and everyone is welcome.

The charger should be connected to the ATV and then to the power outlet. Ensure that a red light turns on and wait until a green light appears, after which the charger should be disconnected from both the power outlet and the ATV.

Yes. You are welcome to contact our customer service at 058-6777557. We are open Sunday through Thursday from 09:00 to 14:00 and will be happy to assist you.

Good question: Generally, the warranty covers the motor, charger, controller, and battery failure. Please read the full warranty terms in the user manual.

Yes, all spare parts are regularly available in stock. You are welcome to contact our customer service at 058-6777557. We are open Sunday through Thursday from 09:00 to 14:00 and will be happy to assist you.

We recommend washing the vehicle only with a wet sponge. It is recommended not to use too much water in order to avoid electrical short circuits. Do not wash the vehicle with a water hose.

Yes. TomRide ATVs are equipped with real tires that allow for a quiet ride and drive.

Yes, we have tires regularly available in stock. You are welcome to contact our customer service at 058-6777557. We are open Sunday through Thursday from 09:00 to 14:00 and will be happy to assist you.

Basic general maintenance is required. After each use, it is highly recommended to clean the ATV and tighten bolts. You are welcome to visit our YouTube channel and use the instructional videos created specifically for this purpose.

We can replace the cylinder and give you a new key. The service involves a fee. Please contact our customer service for more information at 058-6777557.

You can call our customer service at 058-6777557. We are open Sunday through Thursday from 09:00 to 14:00.

Sunday through Thursday from 09:00 to 14:00.

Yes. We sell riding gear, including helmets, riding clothes, gloves, and more. You are welcome to contact our customer service at 058-6777557. We are open Sunday through Thursday from 09:00 to 14:00 and will be happy to assist you.

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Yes. The sky is the limit. Please read the warranty limitations for all independent modifications and upgrades. You are welcome to contact us, and we will be happy to assist as much as we can: 058-6777557.

You are welcome to contact us, and we will refer you to the appropriate dealer – 058-6777557

You are welcome to contact us, and we will refer you to the appropriate dealer – 058-6777557