TomRide USA LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure an inclusive browsing and shopping experience.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
TomRide is working towards compliance with WCAG 2.1 level AA standards. We strive to ensure that our website is accessible and usable for all visitors.
Feedback & Contact Information
We welcome your feedback on the accessibility of the TomRide website. If you encounter any accessibility barriers, experience difficulty navigating our site, or need assistance with any part of our website, please let us know:
- Email: support@tomride.com
- Phone & WhatsApp: +1 (949) 409-4251
We try to respond to accessibility feedback within 3-5 business days and to find solutions to support our riders and customers.
Technical Specifications
Accessibility of the TomRide website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and Alternatives
Despite our best efforts to ensure accessibility of the TomRide website, there may be some limitations. Some pages or sections may rely on third-party widgets or embedded services (such as payment processors, checkout portals, or mapping tools) that are outside of our direct control. If you experience an issue with these components, please contact us so we can assist you with your request or transaction through alternative means.