At TomRide, we stand behind our products and are committed to supporting our riders. The TR400 was designed to be durable, easy to maintain, and simple to service when needed.
Every TomRide TR400 includes a 12-Month Limited Powertrain Warranty covering the main electrical drivetrain components, including the motor, battery, controller, and original electrical wiring.
In the unlikely event that a covered component experiences a manufacturing defect during the warranty period, TomRide will work directly with the customer to diagnose the issue and provide replacement parts when applicable.
Because the TR400 uses a simplified electric drivetrain system with plug-and-play style components, many parts can often be replaced quickly and easily without complicated repairs.
Customers may be asked to return the damaged part for inspection. Shipping costs related to warranty claims are the responsibility of the customer. Warranty coverage includes replacement parts only and does not include labor, installation, transportation costs, or reimbursement for third-party repairs unless approved in advance by TomRide USA.
TomRide USA maintains inventory of replacement parts and is here to assist customers with technical support, troubleshooting, and general questions throughout ownership.
Warranty Limitations
The warranty does not cover damage caused by accidents, misuse, racing, water exposure, neglect, improper storage, unauthorized repairs, or modifications to the vehicle.
The TR400 is factory limited to approximately 30 MPH. Unlocking, bypassing, or modifying the factory speed settings or electrical system will void the warranty.
Battery performance naturally changes over time. Gradual reduction in battery range is considered normal wear and is not considered a defect.
For best performance and warranty protection, customers should use only approved chargers and follow the charging and storage recommendations provided by TomRide.
Contact & Warranty Claims
If you have any questions or believe you may have a warranty-related issue, our team is here to help.
- Email: support@tomride.com
- Phone & WhatsApp: +1 (949) 409-4251
When reaching out include:
- Full name
- Order number
- Vehicle VIN
- Description of the issue
- Photos and videos.
Our goal is to keep you riding and make the support process as smooth and straightforward as possible.