Effective Date: 05.18.2026 | Last Updated: 05.18.2026
TomRide USA LLC (“TomRide,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, reserve a product, contact us, or otherwise interact with TomRide.
This Privacy Policy applies to all visitors, customers, and users of tomride.com.
1. Information We Collect
We may collect the following types of information:
Information You Provide Directly
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Reservation and order details
- Warranty claim information
- Customer support communications
- Account login information (if applicable)
Information Collected Automatically
When you use our website, we may automatically collect:
- IP address
- Browser and device information
- Website usage activity
- Pages visited and time spent on the site
- Referral links and traffic sources
- General geographic location based on IP address
Cookies & Tracking Technologies
We may use cookies, analytics tools, Meta/Facebook Pixel, Google Analytics, and similar technologies to improve website performance, understand customer behavior, and provide relevant advertising.
You may disable cookies through your browser settings at any time.
2. How We Use Your Information
We use your information to:
- Process orders and reservations
- Provide customer support
- Arrange shipping and delivery
- Process payments securely
- Respond to warranty claims
- Send important updates regarding your order or product
- Improve our website and customer experience
- Prevent fraud and unauthorized activity
- Send marketing communications if you choose to receive them
We only collect information reasonably necessary to operate our business and serve our customers.
3. Payment Processing
Payments are processed securely through trusted third-party providers such as Stripe and Affirm.
TomRide does not store complete credit card information on its own servers.
Please review the privacy policies of those providers for additional information about how they handle your payment data.
4. Sharing of Information
TomRide does not sell your personal information for money.
We may share information with trusted service providers only when necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Analytics providers
- Customer support platforms
- Advertising platforms such as Google and Meta/Facebook
We may also disclose information if required by law or to protect our legal rights and business operations.
5. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Provide customer support and warranty service
- Maintain business and tax records
- Comply with legal obligations
When information is no longer needed, we securely delete or anonymize it.
6. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Opt out of targeted advertising technologies
To exercise any privacy-related request, contact us at: support@tomride.com
We may verify your identity before processing certain requests.
7. Marketing Communications
If you subscribe to marketing emails or promotions, you may unsubscribe at any time using the unsubscribe link included in emails or by contacting us directly.
By providing your phone number, you consent to receive transactional and customer support communications via phone call, SMS, or WhatsApp.
8. Security
TomRide uses commercially reasonable security measures to help protect your information, including secure encrypted connections (SSL) and secure payment processing providers.
However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
TomRide is not responsible for the privacy practices or content of those third parties.
10. Children’s Privacy
TomRide products and services are not directed toward children under 13 years old.
We do not knowingly collect personal information from children under 13 without parental consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
TomRide USA LLC
Website: tomride.us
Email: support@tomride.com
Phone & WhatsApp: +1 (949) 409-4251
Mailing Address: 31878 Del Obispo st, Suite #118-319 San Juan Capistrano